ZipnHang Tips and Troubleshooting

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The new “How to Install ZipnHang” video will go here.

ZipnHang example of a summertime door decoration

Tips, Troubleshooting and Additional Information

ZipnHang’s industrial-strength clear line is rated for up to 10 pounds, which is enough to hang most types of decorations.

If you try to hang something that’s too heavy, the internal gears will slip. Our testing shows that the mechanism shouldn’t be damaged, but future holding power may be reduced, and you may lose the ability to adjust the height. Of course, if you hang something that’s MUCH heavier than 10 pounds, the ZipnHang could break.

The ZipnHang can be set as high as 6-inches from the top of the door and as low as 50-inches from the top of a 3-foot width door. (Expect some slight variation based on your door width)
No. ZipnHang requires a door with square corners. ZipnHang cannot be installed on arched doors, sliding screen doors or sliding glass doors.

If you can wrap a string around your door’s upper corners, ZipnHang is your door-hanging solution*.

*ZipnHang is not recommended for doors with metal interlocking weatherstripping.

It’s possbile for the ZipnHang line to break. This may happen on doors that are hard to open and close. Friction between a door and door frame can damage and cut through the ZipnHang line. If you find signs of scraping/rubbing near your door’s upper corners, the ZipnHang lines may weaken and/or break.

If your ZipnHang line broke, we will provide a replacement up to one year from the date of purchase.  Please request a replacement on the form below.

It’s possible for the ZipnHang lines to become stuck. This can happen if the lines are not extended or retracted at the same time.

If your ZipnHang lines are stuck, we will provide a replacement up to one year from the date of purchase.  Please request a replacement on the form below.

It’s possible for the ZipnHang lines to become uneven. This can happen if the lines are not extended or retracted at the same time.

You *MIGHT* be able to get the lines to even out, but it may not function smoothly once one line is pulled further.
1. Press the button and pull the shorter line so that the lines are the same length.
2. Continue pressing the button and pull BOTH lines at the same time out a little further.
3. Finally, while pushing the button, retract and extend BOTH lines at the same time a few more times – hopefully the lines will begin moving again and even out.

If your ZipnHang lines are stuck, we will provide a replacement up to one year from the date of purchase.  Please request a replacement on the form below.

A couple of things might help with this. Sometimes repositioning the wreath on the hook, or trying the alternate size hook will help distribute the weight more evenly and balance things better. A small bit of tape on the ZipnHang might also do the trick if the decoration is light.

The disc may show when hanging smaller/thinner decorations. When your decor won’t conceal the disc, our ZipnHang Any Seasons Kit can cover the disc with interchangeable, seasonal artwork.

ZipnHang looks great with large wreaths and decorations! Conceal the ZipnHang behind your decor by using either the regular or jumbo hook.

If you’re unhappy with your purchase from ZipnHang.com for any reason, we can offer refunds up to 30 days from the purchase date. Just fill out the return form here. If you purchased ZipnHang indirectly (Amazon, Walmart, etc.), refund requests need to be submitted through the website you purchased from. We may ask you to return your ZipnHang at our expense before a refund is applied.

Purchases delivered to the USA  include a 1-year warranty: If your ZipnHang breaks or malfunctions, we will provide a replacement up to one year from the date of purchase (we may ask you to return your ZipnHang at our expense so we can investigate and make improvements). Please request a replacement on the form below. Of course, our warranty does not cover misuse, such as hanging objects that are more than 10 pounds, or dishonest claims of product failure. *Proof of purchase (order receipt or order ID#) is required.

Subject *
Where did you purchase ZipnHang?

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ZipnHang holding a winter wreath on the front door
Runyans LLC
United States
4431 TENNYSON ST UNIT 6
CO DENVER
80212-2309
503-720-7011